WHERE TO GO FOR BLACKBOARD SUPPORT
WHERE TO GO FOR BLACKBOARD SUPPORT
One-on-one support
The members of the EdTech Office Staff in Room C556  provide help with Blackboard on a walk-in basis.  Please check the hours and contact information of EdTech staff posted on this website.

CUNY'S BLACKBOARD SUPPORT SITE
CUNY’s Blackboard Support Site
The site:

www.cuny.edu/blackboard

which is also a tab on your Blackboard home page,  has information on CUNY’s Blackboard, updates, user guides and links and contact information about Blackboard support on all CUNY campuses.

WORKSHOPS
WORKSHOPS
Throughout the semester workshops are offered on Blackboard and its various tools and features and how they can be used in your instruction, whether you teach online or classroom only.  To see the schedule for upcoming workshops, click on the following link:

Faculty Workshops: Online Registration

or the link in the menu on the right.

PRINT TUTORIALS
PRINT TUTORIALS

Go to User Guides in CUNY’s Blackboard site:

CUNY Blackboard User Guides

You can also find print tutorials in the Tutorials page of this site:
Tutorials

VIDEO TUTORIALS
VIDEO TUTORIALS

The You-Tube Channel Blackboard Learn: For Instructors has a playlist of 58 videos covering all aspects of navigating and using a Blackboard course and its tools.
Blackboard Learn: For Instructors

You can also find print tutorials in the Tutorials page of this site:
Tutorials

HOW TO GET TO BLACKBOARD
HOW TO GET TO BLACKBOARD

  1. To get to Blackboard you must have your CUNYfirst ID and password.  From the Hostos Community College home page, click on ‘Login To’ > ‘Blackboard’.
  2. The CUNYfirst login will appear:
  3. CUNY Login ID: This password expires every three months.   Besides CUNYfirst, The CUNY Login ID and password is also used to access Blackboard.  When you click on any link to Blackboard, it will take you to the Blackboard login page.  Type in your CUNYfirst username followed by @login.cuny.edu, then your CUNYfirst password in the password field. For example, if CUNYfirst username is john.smith22, the username you enter to login to Blackboard must be john.smith22@login.cuny.edu.  The username field is already populated with the @login.cuny.edu part, as shown below. 
HOW TO PREPARE TO USE BLACKBOARD
HOW TO PREPARE TO USE BLACKBOARD

Have basic computer-use skills, and a familiarity with accessing the internet, browsers, pop-ups, plugins, productivity software such as Microsoft Office, and media players such as iTunes, Windows Media Player, VLC.

You should have access to high-speed internet service, such as DSL or FIOS.  If you lack that at home you can use the computers in the computer labs, library or open spaces.  Also, places like Starbucks and even McDonalds offer WIFI service.

Online courses will be using Blackboard 9.1…

…and to successfully complete online courses you will need access to a well-working computer and a fast internet connection. If you don’t own such a setup then you will need to consider an alternative plan, such as using the computers in the computer labs. Make sure you have administrative rights to your computer so that you can install software like browser updates and plugins.

 

The computers in your campus computer lab are all equipped with the necessary browsers and plugins needed to participate in an online course.

SYSTEM REQUIREMENTS FOR BLACKBOARD
SYSTEM REQUIREMENTS FOR BLACKBOARD

Internet Connection

  • High speed* network service such as Cable or DSL
    Note: using dial-up is possible but you may experience performance issues with certain Blackboard features
  • Device connected to network through cable (ethernet) or strong, stable wifi
  • Especially for online exams it is recommended that the network connection be ethernet rather than wifi

Hardware

  • 2 GB of RAM (2 GB or higher optimal)
  • 1 GB of free disk space
  • Sound card and speakers

Supported Browsers & Operating Systems

Published by Blackboard November 6, 2014

Blackboard™ Learn Release 9.1 Learn October 2014 (9.1.201410.160373) was tested with a variety of platform technologies as well as common client-side technologies.

Supported: supported by the vendor and Blackboard.

Unsupported: Unsupported by the vendor or not supported by Blackboard.

Windows Operating System


IE 11


IE 10


IE 9


Firefox ESR

Firefox (Final Release Channel)

Chrome (Stable Channel)

Windows Vista (32-bit) Unsupported by Microsoft Unsupported by Microsoft Supported Supported Supported
Windows Vista (64-bit) Unsupported by Microsoft Unsupported by Microsoft Supported Supported Supported
Windows 7 (32-bit) Supported Supported Supported Supported Supported
Windows 7 (64-bit) Supported Supported Supported Supported Supported
Windows 8 (32-bit) Supported Unsupported by Microsoft Unsupported by Microsoft Supported Supporte
Windows 8 (64-bit) Supported Unsupported by Microsoft Unsupported by Microsoft Supported Supported

Mac OSX Operating System


Safari 8


Safari 7


Safari 6


Firefox ESR

Firefox (Final Release Channel)

Chrome (Stable Channel)

Mac OSX 10.7 Unsupported by Apple Unsupported by Apple Supported Supported Supported
Mac OSX 10.8 Unsupported by Apple Unsupported by Apple Supported Supported Supported
Mac OSX 10.9 Unsupported by Apple Supported Unsupported by Apple Supported Supported
Mac OSX 10.10 Supported Unsupported by Apple Unsupported by Apple Supported Supported
  • Web Browser
    For the latest information on browsers supported by Blackboard go to
    Link: Browser Support
    WHILE THE BROWSERS BELOW DO SUPPORT BLACKBOARD, MOZILLA FIREFOX IS GENERALLY RECOGNIZED AS THE BEST FOR ACCESSING CUNY BLACKBOARD 9.1.
    Important Notes on Browsers
  • Internet Explorer
    Note: There are some configuration options for Internet Explorer that may make some features of Blackboard Learn difficult to use. To learn more, see the Browser Support Policy and Internet Explorer Security Zones and Compatibility View topics.
  • Safari
    Note: Safari for Windows is an exception. Apple’s continued support for this browser is unclear, and Blackboard does not test it.
  • Firefox RECOMMENDED DOWNLOAD
  • AOL browser is not supported by Blackboard. However, an AOL connection can be used with one of the supported browsers to access Blackboard.
  • To check if your current browser is ready for Blackboard 9.1, including plug-ins and settings, click on the following link: Browser Compatibility Check
  • Browser Plugins and Players
    A browser plugin is an add-in software component that that adds a specific feature to it. Many of these are “players”, plugins that give the user the ability to use various audio and video filetypes. Your professors may post files that require users to have various players and plugins installed on their computers. The following are the most commonly recommended ones in courses using various media:

    • Java Plug-in
    • Apple Quick Time
    • Apple iTunes
    • Shockwave & Flash
    • Adobe Acrobat Reader
    • RealPlayer
    • Windows Media Player
    • VLC Media Player
    • Microsoft Silverlight

 Browser Check – To check if your current browser is ready for Blackboard 9.1, including plug-ins and settings, click on the following link:
Blackboard 9.1 Browser Check Tool

 

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