Improving Student Engagement During a Pandemic and Beyond: How We Enhanced the Student, Faculty and Staff Experience via the Succeed@Hostos Initiative

Improving Student Engagement During a Pandemic and Beyond: How We Enhanced the Student, Faculty and Staff Experience via the Succeed@Hostos Initiative

Presenters

Jefferson Barnes, Deputy Chief Information Officer, Information Technology, Hostos Community College
Sara Rodberg, Academic ASAP Student Advisor, ASAP, Hostos Community College
Siddique Mohamed, Academic Resource Center Manager, Student Success Coaching Unit, Hostos Community College

Abstract

This presentation will highlight the benefits we realized because we made the decision to move into Succeed @ Hostos a few months before the pandemic began and how that eased the transition to a fully remote learning environment in many ways. We will also show how we collaborated with various departments and service groups (IT, faculty, advisors et al) on campus to begin the Succeed @ Hostos momentum. We will share how we enhanced functionality and implemented new features of Succeed @ Hostos to create a direct connection between faculty and advisors (via flags) to assist with student support. We will also explain how our decision to start using the referral process is leading to faster and more effective student support and smooths the transition of students as they move between advising units. We will also show the usefulness of appointment types and speed-notes so we can quickly get an idea of how often/how many times a particular engagement is taking place. Finally, we will describe our vision of what the future of our college in Succeed @ Hostos could look like