Online Blackboard Support

It is important to confirm with your professors at the beginning of the course how Blackboard will be used in your course. Each instructor may utilize different tools and may use blackboard in a different way. Instructors who teach hybrid courses will use Blackboard differently than instructors who teach asynchronous courses. It’s important to follow the instructions that your instructor provides.

If you are still having trouble with your Blackboard courses after talking with your professor, then you need to go to the Student Technology Help Desk.

I. WHERE TO GET BLACKBOARD SUPPORT AT HOSTOS

Open Lab C-595/Help Desk Operational Hours
Student Technology Help Desk link (please click)
Monday thru Friday:
  7:45 a.m. – 9:30 p.m.
Saturdays & Sundays:
10:00 a.m. – 3:00 p.m.

The Student Technology Help Desk, located in Room C595, is staffed by tech tutors who are experts in all the aspects of technology use by students both for classroom, distance learning and Blackboard.  Students with any questions or problems concerning Blackboard must contact the Help Desk.

On-Campus Workshops are offered in Blackboard.  To register for a workshop click on the Student Workshops: Online Registration link in the menu on the right side of this page or the link below.

Student Workshops: Online Registration

II. ONLINE TUTORIALS

Blackboard’s Student Help Site is Blackboard’s own website for providing student support:

Blackboard Support

The CUNY Blackboard site, which you can get to by clicking on the Blackboard 9.1 tab on the top of your Blackboard Home tab, has User Guides that provide useful information on how to get the most out of Blackboard. Presented in a variety of text and video formats, the information will help you perform many common Blackboard tasks.

Blackboard Student User Guides link (please click)

III. HOW TO GET TO BLACKBOARD

To get to Blackboard you first need to be registered for an account in the CUNY Portal and have access to your CUNY Portal account.  If you need to register for a CUNY Portal account click on the following link and follow the instructions:CUNY Portal Log-in/New User Registration

If you are having difficulty registering or accessing your CUNY Portal account,  please contact the Student Help Desk, Room C595

  • To login to Blackboard,  follow the instructions shown in the link below: Login to Blackboard

IV. HOW TO PREPARE TO USE BLACKBOARD

Have basic computer-use skills, and a familiarity with accessing the internet, browsers, pop-ups, plugins, productivity software such as Microsoft Office, and media players such as iTunes, Windows Media Player, VLC.

You should have access to high-speed internet service, such as DSL or FIOS.  If you lack that at home you can use the computers in the computer labs, library or open spaces.  Also, places like Starbucks and even McDonalds offer WIFI service.

Browsers:
The browser you use to access Blackboard is very important.  Some work better with Blackboard 9.1 than others.

Firefox, latest version, is generally considered the best browser for Blackboard on PC and Mac platforms. To download, click on the following link

Mozilla Firefox

Firefox Logo

FireFox Icon

Internet Explorer:
SHOULD BE AVOIDED FOR BLACKBOARD USE.

Browser Compatibility:

Browser Compatibility with Blackboard

Application Software, Plugins and Players:
Professors are going to have different types of print and audiovisual media posted in their Blackboard courses for download or online viewing, from Word and PDF documents to Powerpoint slideshows to Quicktime movies.  They may also link to websites that have these assets or even require you to submit them as assignments.

Recommended Software:
Microsoft Office for Word, Powerpoint and Excel files.  Office applications can be used to open documents posted in Blackboard as well as create documents for assignments, and they can generate pdf files.  On the Mac the iWorks applications Pages, Keynote and Numbers can do the same tasks.

On-campus Workshops are offered for Microsoft Word and PowerPoint:
To register for a workshop click on the Student Workshops: Online Registration link in the menu on the right side of this page or the link below.  To download OpenOffice, go to this site:

Student Workshops: Online Registration

Plug-ins and Players:
Your professors may post files that require users to have various players and plug-ins installed on their computers.

The following are the most commonly required ones: